Privacy Policy

1. General Information

Marcos Ramon Eloi de Andrade, registered under Tax ID No. 52.276.363/0001-58, headquartered at R. Eurides Titon, 161, Sítio Cercado, Curitiba - PR, ZIP 81910-062, is committed to protecting the personal data of its customers and website visitors, in compliance with the Brazilian General Data Protection Law (LGPD - Law No. 13.709/2018).

This Privacy Policy describes how we collect, use, store, and protect your personal information in the context of express delivery services.

2. Data Collected

We may collect the following information:

• Identification data: Full name, Tax ID (CPF), Company Tax ID (CNPJ)
• Contact data: Email, phone number
• Address data: Pickup address, delivery address, complete location details
• Package data: Package description, dimensions, weight, value
• Delivery data: Delivery instructions, recipient information, delivery preferences
• Location data: GPS location for delivery tracking and route optimization (with consent)
• Payment data: Information necessary for transaction processing
• Signature data: Digital or physical signatures for delivery confirmation
• Browsing data: IP address, browser type, pages visited
• Communication data: Messages, customer service interactions

3. Purpose of Data Processing

The collected data is used to:

• Process and execute delivery services
• Coordinate package pickup and delivery
• Provide real-time GPS tracking
• Optimize delivery routes for efficiency
• Communicate delivery status updates
• Verify delivery completion and signatures
• Process payments and issue receipts
• Provide customer service and support
• Handle claims and resolve delivery issues
• Send delivery notifications and updates
• Improve delivery services and operations
• Comply with legal and fiscal obligations
• Ensure package and delivery safety

4. Legal Basis for Processing

Data processing is performed based on:

• Consent: When you expressly authorize the use of your data, especially for location tracking
• Contract execution: To fulfill delivery service contracts
• Legal obligation: To comply with fiscal and transportation regulatory obligations
• Legitimate interest: For route optimization, delivery efficiency, and customer service

5. Data Sharing

We do not sell or commercialize personal data. We may share data only with:

• Delivery couriers: For package pickup and delivery execution
• Recipients: Contact information necessary for delivery completion
• Payment processors: For transaction processing
• GPS/Mapping services: For route planning and real-time tracking
• Service providers: Delivery management systems, accounting
• Insurance companies: For package insurance claims (when applicable)
• Tax authorities: To comply with tax obligations
• Transportation authorities: To comply with transportation regulations
• Legal authorities: When required by law or court order

6. Data Security

We implement technical and organizational measures to protect your data:

• Encryption of payment and personal data
• Secure location data transmission
• Access controls to customer information
• Secure delivery management systems
• Digital signature verification
• Courier background verification
• Security system monitoring
• Regular backups and secure storage
• Employee training on data protection
• Periodic security audits

7. Your Rights as Data Subject

Under LGPD, you have the following rights:

• Confirmation and access: Confirm the existence of processing and access your data
• Correction: Request correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion: Request removal of unnecessary data
• Portability: Request data portability
• Deletion: Request deletion of data processed with consent
• Information: Obtain information about data sharing
• Revocation: Revoke consent at any time (including location tracking)
• Opposition: Object to the processing performed

8. Cookies and Similar Technologies

We use cookies to improve your browsing experience and delivery tracking functionality. You can configure your browser to refuse cookies.

9. Data Retention

We retain your data for the time necessary to:

• Fulfill the purposes described in this policy
• Duration of customer relationship
• Delivery records: for tracking and claims purposes
• Legal prescription periods (generally 5 years for fiscal purposes)
• Transportation regulatory obligations
• Insurance and claims processing
• Exercise of legal rights

After these periods, data will be securely deleted or anonymized. Location data is retained only during active deliveries and for a short period afterward for quality assurance.

10. International Data Transfer

Your data is stored and processed in Brazil. We do not perform international data transfers.

11. Minors

Our services are intended for individuals over 18 years of age. We do not intentionally collect data from minors without parental consent.

12. Changes to This Policy

This Policy may be updated periodically. Significant changes will be communicated by email or website notice.

13. Data Protection Officer (DPO)

We have appointed a Data Protection Officer responsible for ensuring LGPD compliance.

14. Contact

To exercise your rights or clarify questions:

We will respond to your requests within 15 calendar days, extendable by another 15 days with justification.

15. Applicable Law and Jurisdiction

This Policy is governed by the laws of the Federative Republic of Brazil, especially Law No. 13.709/2018 (LGPD). The jurisdiction of Curitiba/PR is elected to resolve any disputes.

Last updated: December 2025